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One Thursday night, at 11:04pm, Carlos was making his final loop on the line "ROJA4", and had in his van 3 regular passengers, 2 females and one male. At 11:23pm, he stopped at the Central bus Station and picked up two foreign passengers who were headed to the Colonial hostel in downtown. On the way back to downtown, near the Palacio de Justicia, the van lunged forward a bit and began to slow down. Carlos noticed the "check engine light" had come on and pulled on to the side of the road. As he put the engine in Park, the engine died. He doesn't want to inconvenience his passengers, so he says to them "Don't worry everyone, I'll get us moving in no time", and then pulls out his phone.
Carlos announces to his passengers that everything is ok, they are relieved. Carlos now switches his van light off, indicating that he is not ferrying any more passengers, and drives to the city center to drop off his passengers. 30 min later, the last passenger has reached his destination. |
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BID 2009 . Human-Computer Interaction Institute . Carnegie Mellon University |